Listen to how Continental Airlines employed a simple focus on Key Predictive Indicators to turn their company’s success around. The new CEO challenged his management team to determine the three top thing that their PASSENGERS would want to see.
They decided the three would be:
1) On time arrivals & departures
2) Don’t lose luggage
3) Dealing with their employees doesn’t create a customer complaint
In a year, they saw an amazing turn around. Using key predictive indicators as a tool can help maximize your business success, too by focusing on what your clients want and helping your employees achieve those goals.