5 Tips to Manage Fears

Small business owners face unwanted fears on a regular basis – dare I say daily? Personal or business cycles rear their heads frequently, just to make things harder than they have to be. A certain anxiety always seems to accompany ownership and accountability, but...

Tips for Interviewing for Customer Service

We make big mistakes when we confuse customer service with friendliness, goodwill, and personal warmth. “Cheerful” and “upbeat” are personality traits – not skills. Until you figure this out, you will go through a lot of customer service...

The Coach/Client Relationship

No doubt, many of you wonder what a coach is, especially one without a whistle around their neck. There are many types of business and life coaches and the coaching relationship is unique to the coach and the client. However, there are some key things you can expect...