What Makes a Good Manager?

What Makes a Good Manager?

Do you define a manager only by the tasks for which they are responsible? Steve explains that HOW a great manager accomplishes tasks with their team is far more important than the tasks themselves. A good manager employs servant leadership to encourage and orchestrate...

Hone Your Listening Skills

Listening is a skill that few people have mastered. And if you find one who has, you can be sure that they are respected and well-liked, regardless of their profession. In my previous post, we discussed managing difficult conversations, especially those that centered...

Difficult Conversations in Business

Whether you succeed or fail in business and in life could be a matter of how you manage difficult conversations-or if you ever have them at all. Difficult conversations at work often include discussing perceived failings of an employee or a vendor or your perceived...

QR Codes: Marketing in a Mobile World

QR codes are everywhere, but if you are like many people, you haven’t really noticed them on all kinds of products and in various places. QR=”quick response” and the Japanese are the creative force behind them. Developed back in 1994, they are...