Expecting Excellence from your Employees

Expecting – and getting – excellence from your employees does not happen by accident. Rather, it is the product of deliberate decisions regarding the management and operation of your small business. High up, near the roof line of the Children’s...

Cost-Effective Ways to Hire New Employees

There are some small signs of the recession residing a bit. NOT big signs, but for some of you, you may want to hire a few additional employees for your business. I want you to manage recruiting and hiring as inexpensively and as wisely as possible. Here are a few...

Customer Service & HR Lessons via Zappos.com

This weekend I watched a piece on Zappos.com on CBS Sunday Morning. For anyone unfamiliar with Zappos and their young CEO Tony Hsieh, spend some time on Google. Hsieh is a popular keynote speak and his company has become well known for leading the pack in two key...