Before You Fire “That” Employee…

So you have a “problem child”. No business is without one. We all make hiring errors. Or you didn’t make a hiring error, but your employee’s life has changed (either at work or at home) and now they are struggling which is causing pain for many...

Secrets to Managing Challenging Employees

You are a small business owner with a thousand things on your mind and tasks to mark off your “to do” list. Like a gnat buzzing in your ear, you know you need to deal with a technician who is surly and chronically late, though he does really great work....