What Makes a Good Manager?
Do you define a manager only by the tasks for which they are responsible? Steve explains that HOW a great manager accomplishes tasks with their team is far more important than the tasks themselves. A good manager employs servant leadership to encourage and orchestrate the tasks completed by the team.
Hone Your Listening Skills
Listening is a skill that few people have mastered. And if you find one who has, you can be sure that they are respected and well-liked…
Difficult Conversations in Business
Whether you succeed or fail in business and in life could be a matter of how you manage difficult conversations-or if you ever have them at all.
Craiglist "Help Wanted" Ads for Small Business
It is certainly an employers world right now with unemployment at 10%. But that doesn't mean you…
It is STILL About Your USP!
Brand this. Brand that. Personal branding. Brand development. Brand research. Brand awareness. YOUR small business isn't Apple…
When You've Failed a Customer
Businesses, small and large, are run by people and people are prone to mistakes. The mistakes your employees or you make can cause a great deal…
The Key to Success - Being Relentless
A question I always ask myself is "am I willing to do whatever it takes?" Being relentless in discovering what I need to do to succeed and then doing…
Is Your Business Writing Powerful?
Most small business owners don't employ their own copywriters, but they are responsible for a lot of writing.
Secrets to Managing Challenging Employees
You are a small business owner with a thousand things on your mind and tasks to mark off your "to do" list. Like a gnat buzzing in your ear, you know you need to deal with a technician…
Building a Loyal Community
The buzz in marketing, whether online or offline, is about building real relationships and a community of loyal followers. You are a bricks and mortar old school type business and you aren't sure what this means for you.
Curtailing Communication Problems
Whether it is an employee, a customer or a vendor, you've undoubtedly found yourself in the perplexing position of wondering why you can't seem to communicate with this person. They zig, you zag.